Privacy Policy
PRIVACY POLICY – SOFTHREADS
1. Overview
SOFTHREADS (“we”, “us”, or “our”) is committed to respecting your privacy and protecting any personally identifiable information that we collect from you through our website, mobile applications, or other digital platforms (collectively, the “Website”), as well as through our physical stores, customer service interactions, telephone, email, social media, or other communication channels (collectively, the “Other Channels”).
This Privacy Policy explains how we collect, use, store, share, and protect your personal information and forms part of and is incorporated into our Terms & Conditions.
2. Your Consent
By accessing or using our Website or communicating with us through the Other Channels, you expressly consent to the collection, processing, use, storage, and transfer of your personal information in accordance with this Privacy Policy.
If you do not agree with this Privacy Policy, please do not use our Website or services. If you have questions, you may contact us at [support@softhreads.com].
3. Personal Information We Collect
We may collect the following types of personal information (“Personal Information”):
a) Information You Provide Directly
• Name
• Email address
• Phone number
• Shipping and billing address
• Account login details
• Purchase and order history
• Customer support communications
b) Information Collected Automatically
• IP address
• Browser type, device information
• Website usage data, pages visited
• Referrer URLs and session data
c) Transactional & Profile Data
• Payment method (processed securely via third-party providers; card details are not stored)
• Loyalty points and tier status
• Preferences, wishlists, and saved items
All Personal Information is stored on secure servers and treated as confidential.
4. How We Use Your Information
We use your Personal Information to:
• process and fulfil orders, deliveries, returns, and refunds;
• manage your account and loyalty membership;
• provide customer service and respond to queries;
• personalise your shopping experience;
• send transactional communications (order updates, confirmations);
• send promotional communications (only where permitted or opted in);
• improve our Website, products, and services;
• comply with legal, regulatory, and security requirements.
5. Sharing of Personal Information
We do not sell your Personal Information. We may share selected information with:
• SOFTHREADS group companies or authorised affiliates;
• payment service providers, logistics partners, and warehouse operators;
• technology, analytics, and marketing service providers;
• government authorities or regulators where legally required;
• professional advisors or purchasers in the event of a business sale or restructuring.
All third parties are required to protect your information and use it only for authorised purposes.
6. Data Retention
We retain your Personal Information only for as long as necessary to:
• fulfil the purposes for which it was collected;
• comply with legal or regulatory obligations;
• resolve disputes and enforce agreements.
Once no longer required, your data is securely deleted or anonymised.
7. International Data Transfers
Depending on your location, your Personal Information may be transferred to and processed in countries outside your country of residence, including outside the European Economic Area (EEA). Where such transfers occur, we ensure appropriate safeguards are in place to maintain an adequate level of data protection.
8. Your Rights
Subject to applicable law, you have the right to:
• access a copy of your Personal Information;
• request correction of inaccurate or incomplete data;
• request deletion of your Personal Information;
• restrict or object to certain processing activities;
• withdraw consent where applicable.
To exercise these rights, please contact us at [privacy@softhreads.com]. We may require identity verification before processing your request.
9. Social Media Login & Data
If you choose to log in using social media platforms (e.g. Google, Facebook), we may collect:
• First and last name
• Email address
• Social media ID (for login identification only)
• Profile picture (display only; not stored on our servers)
You may request deletion of this data by contacting our customer support team. Requests are typically processed within 24–48 hours.
10. Cookies & Tracking Technologies
We use cookies to enhance your browsing experience. Types of Cookies We Use:
• Session cookies: enable core website functionality during your visit
• Persistent cookies: remember preferences and improve future visits
Cookies help us understand website usage and improve performance. Third-party advertising or analytics partners may also place cookies subject to their own policies. You may disable cookies via your browser settings; however, this may limit certain website features. For more information on cookies, visit aboutcookies.org.
11. Security of Personal Information
We implement appropriate technical and organisational security measures to protect Personal Information against unauthorised access, loss, misuse, or alteration. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
12. Third-Party Websites
Our Website may contain links to third-party websites. We are not responsible for their content, privacy practices, or policies. We recommend reviewing their privacy policies before providing any personal information.
13. Payment Information
All payment transactions are processed through secure, PCI-compliant payment gateways. Credit and debit card details are never stored, sold, rented, or shared by SOFTHREADS.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on the Website and will take effect immediately upon publication. Continued use of the Website constitutes acceptance of the revised Privacy Policy.
15. No Warranty & Limitation of Liability
To the maximum extent permitted by law, SOFTHREADS makes no warranties regarding the absolute security of Personal Information and shall not be liable for unauthorised access, data breaches, or losses beyond its reasonable control.
16. Governing Law & Jurisdiction
This Privacy Policy shall be governed by and construed in accordance with the laws of India (or the applicable territory in which your data is first registered). Any disputes shall be subject to the exclusive jurisdiction of the competent courts of that territory.
17. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact:
Email: privacy@softhreads.com
Address: 050, Chamavila Kizhakkathil, Kampalady, Poruvazhy.P.O, Kunnathur, Kollam, Kerala 690520