Returns & Exchanges

We want you to be completely happy with your purchase. If something isn't right, we're here to help.

Standard Return Policy

You have 14 days from the date of delivery to return your item(s).

To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached.

How to Return

  1. Visit our Returns Portal.
  2. Enter your Order ID and Email.
  3. Select the items you wish to return.
  4. Print the prepaid shipping label.
  5. Drop off at the nearest shipping center.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-7 business days.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

If you received a defective or damaged item, please contact us immediately at support@softhreads.com with details and photos of the product.

Still have questions?

Contact Support