Terms & Conditions
TERMS & CONDITIONS – SOFTHREADS
This page provides information about us and the legal terms and conditions (“Terms & Conditions”) under which we sell any of the products (“Products”) listed on our website, mobile or tablet application, or any other digital platform (collectively referred to as the “Website”) to you.
1. Information About Us
This Website is owned and operated by SOFTHREADS LLP / SOFTHREADS Private Limited (as applicable), a company incorporated under the laws of India, with its registered office at 050, Chamavila Kizhakkathil, Kampalady, Poruvazhy, Kunnathur, Kollam, Kerala-690520. (“We”, “Us” or “Our”).
For the purposes of these Terms & Conditions, the terms “We” and “Us” refer to SOFTHREADS or any of its affiliated or authorised entities operating in your territory of residence.
When you purchase Products from our Website, you will be entering into a contract with SOFTHREADS or its relevant affiliated entity, depending on your location.
2. Terms and Conditions
These Terms & Conditions apply to your use of the Website. By accessing, browsing, using, or registering on our Website, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety.
We recommend that you review this page regularly, as any updates or changes to these Terms & Conditions will become effective immediately upon being published on the Website.
3. Our Rights
We reserve the right, at our sole discretion, to:
• amend or update these Terms & Conditions at any time;
• refuse access to the Website to any user;
• suspend or terminate user accounts;
• modify, suspend, or withdraw (temporarily or permanently) the Website or any part of it without notice; and/or
• cancel or refuse customer orders at our discretion, including in cases of suspected fraud, pricing errors, or misuse of the Website.
4. Registration
You may register as a customer on the Website. As part of the registration process, you will be required to create a password in accordance with our password policy. You are solely responsible for maintaining the confidentiality and security of your account and password. You agree to notify us immediately if you believe there has been any unauthorised access to or use of your account. We store and process your personal information in accordance with our Privacy Policy, in order to provide and improve your experience with SOFTHREADS.
5. Intellectual Property
All copyright, trademarks, trade names, logos, designs, text, graphics, images, software, and other intellectual property rights in all materials and content supplied on or through the Website (including emails and other communications) are protected by applicable intellectual property laws and remain the property of SOFTHREADS or its licensors at all times.
You may use the content on the Website only for personal, non-commercial purposes and strictly in accordance with these Terms & Conditions. You may not copy, reproduce, distribute, modify, transmit, extract, or otherwise use any part of the Website without our prior written consent.
All brand names, product names, and logos displayed on the Website are owned by SOFTHREADS or its licensors in the territories in which we operate.
6. User Content (Reviews & Ratings)
We may allow customers to submit ratings, reviews, comments, or other content (“User Content”) in relation to our Products. By submitting User Content, you confirm that:
• you are the sole author of the content;
• the content is accurate and based on genuine experience;
• the content does not infringe any third-party rights or applicable laws.
You grant SOFTHREADS a worldwide, royalty-free, perpetual, irrevocable licence to use, reproduce, publish, and display any User Content submitted by you.
We do not guarantee that User Content will be reviewed prior to publication and such content does not necessarily reflect our views or opinions. We reserve the right to remove or moderate User Content that we consider, in our sole discretion, to be inaccurate, misleading, offensive, unlawful, or otherwise unacceptable. Objective and honest negative reviews submitted by verified customers will generally be permitted.
7. Limitation of Liability
While we take reasonable care to ensure the accuracy of information on our Website, we make no warranties or representations, whether express or implied, regarding the accuracy, completeness, or reliability of any content, Products, or transactions conducted through the Website.
To the fullest extent permitted by applicable law:
• we disclaim all warranties, express or implied, in relation to the Website and Products, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy;
• we do not guarantee that the Website will be uninterrupted, secure, timely, or error-free, or that defects will be corrected.
We shall not be liable for:
• any economic losses, including loss of revenue, profits, contracts, business, or anticipated savings;
• any loss of goodwill or reputation;
• any indirect, incidental, special, or consequential losses arising out of or in connection with the use of the Website or these Terms & Conditions.
Nothing in these Terms & Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
8. General
Entire Agreement: These Terms & Conditions constitute the entire agreement between you and SOFTHREADS in relation to your use of the Website and supersede all prior agreements, understandings, or representations, to the extent permitted by law.
Governing Law: Any dispute or matter arising out of or in connection with your use of the Website shall be governed by and construed in accordance with the laws of India, and shall be subject to the exclusive jurisdiction of the courts of [Kollam/Kerala], unless otherwise required by applicable consumer protection laws.
Waiver: If we do not enforce any right or provision under these Terms & Conditions, this shall not constitute a waiver of that right or provision.
Survival: Each provision of these Terms & Conditions shall be construed as severable and shall survive independently, even if any provision is found to be unenforceable or invalid.
9. Contact
For any questions relating to these Terms & Conditions, please contact us at:
Email: [support@softhreads.com]
Address: 050, Chamavila Kizhakkathil, Kampalady, Poruvazhy, Kunnathur, Kollam, Kerala-690520.